When renting a car with Enterprise Rent-A-Car, toll charges can sometimes be a source of confusion. If you’ve spotted “ERAC toll” on your credit card statement, you might wonder what it signifies and how toll payments work with rented vehicles. This blog will walk you through Enterprise’s toll programs, explain key details about ERAC toll charges, and answer common questions, helping you manage toll payments seamlessly while renting a car.
What Are “ERAC Toll” Charges?
“ERAC toll” is a charge that appears on your credit or debit card when you’ve incurred tolls while using a rented vehicle from Enterprise Rent-A-Car (ERAC). These charges typically cover the toll fees assessed during your rental period, along with potential administrative fees.
Why Am I Being Charged “ERAC Toll” Even After Returning My Rental Car?
If you’re seeing ERAC toll charges after your rental period has concluded, this is likely because toll agencies take time to relay toll information. Enterprise processes these tolls and charges them to the card on file, which can take 4-6 weeks after you return the car.
If you believe the charge is incorrect or unauthorized (for example, if you’re no longer renting but see repeated charges), it’s advisable to contact Enterprise’s Citation & Toll Customer Service Center at 1-800-935-0112 for clarification and resolution.
Enterprise’s Toll Payment Options
Enterprise Rent-A-Car simplifies toll payment for its customers, with several toll pass options depending on the location. Here’s an overview of the available options to help you handle toll payments effectively during your rental period:
1. TollPass Program
- What It Is: A program that allows renters to use electronic toll lanes without stopping to pay.
- How It Works: When you drive through toll roads covered by this program, the tolls are automatically billed to your account.
- Key Benefit: Automatic enrollment makes it hassle-free. You don’t need to worry about carrying cash for tolls.
2. TollPass Waiver (Chicago Metropolitan Area)
- What It Is: A service catered to drivers in the Chicago area for bypassing cash lanes while using I-Pass Express Lanes.
- How It Works: Renters pay a daily fee, which covers all tolls incurred that day.
- Key Benefit: Full coverage of toll charges without worrying about violations or surprise bills.
3. Pre-Registering a Rental Vehicle (Northern California)
- What It Is: A program available for renters driving on toll roads in Northern California.
- How It Works: Renters can pre-register their rental vehicle’s license plate online at www.theTollRoads.com/RentalTolls. This ensures tolls are charged directly to your card.
- Key Benefit: Avoids toll violations and service fees from incorrect or unregistered usage.
4. Using Your Existing FasTrak or ExpressAccount (California)
- What It Is: An option for renters driving on the 73, 133, 241, or 261 Toll Roads in Orange County, California.
- How It Works:
- FasTrak Account Holders: Temporarily add the rental vehicle’s license plate to your existing account, including start and end dates. Toll charges will then be billed to your account.
- Non-FasTrak Users: Add your rental vehicle’s details to The Toll Roads website for direct toll payments.
- Key Benefit: Seamless integration with your account ensures no additional service fees.
Other Important Considerations
When using toll roads with an Enterprise rental, there are a few key things to remember:
- Billing Process:
- Toll charges and other fees are automatically billed to the card on file.
- If no card is on file, you will receive a paper invoice.
- Administrative Fees:
- If toll charges are processed via Enterprise, an additional administrative fee may apply. These fees are outlined in your rental agreement.
- Receive Automatic Toll Receipts:
- Renters can sign up to receive toll receipts automatically via email, making it easier to track expenses.
How to Protect Yourself from Unauthorized Toll Charges
If you suspect that someone else is misusing your credit card for toll payments, here are the steps you can take to secure your account and resolve the issue with Enterprise:
- Contact your credit card company immediately to report unauthorized transactions and replace your card if necessary.
- Call Enterprise’s Citations team to alert them of potential misuse and request an investigation.
- Consider adding alerts or setting limits via your credit card provider to monitor suspicious activity in real-time.
Keep Your Rentals (and Tolls) Hassle-Free
Effortless toll payment is one of the many conveniences Enterprise Rent-A-Car offers its customers. By understanding and leveraging Enterprise’s toll options, you can drive confidently through toll roads without the stress of unexpected violations or bills.
Have more questions about ERAC toll programs or need assistance with charges on your statement? Enterprise’s toll support team is here to help. Call 1-800-935-0112, and enjoy stress-free travels with your rental!
FAQs About Toll Payments with Enterprise
1. What is “The Toll Group” or “ERAC toll pass” seen on my invoice?
This refers to Enterprise’s third-party toll processing group, responsible for handling electronic toll payments incurred during your rental period.
2. How can I avoid administrative fees associated with tolls?
To avoid administrative fees, use your existing toll pass account (if available) or pre-register your rental vehicle with a toll agency like The Toll Roads in California.
3. Can I dispute ERAC toll charges if I believe they’re incorrect?
Yes! Contact Enterprise’s Toll Customer Service at 1-800-935-0112 to discuss and resolve toll-related discrepancies or unauthorized charges.
4. What happens if I fail to pay a toll during my rental period?
If you’re driving on toll roads without a proper toll pass or pre-registration, Enterprise will charge the toll along with additional administrative fees to your card on file.
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